From the Crisis Management and Operations Teams
RSA has been severely impacted by weather conditions with rainfall and flooding across the Eastern parts of the country, most specifically in Queensland and NSW.
We have had a higher than normal call volume as is expected with calls for accident tows, customers hitting unseen potholes, lots of people attempting to get through flood waters on top of usual RSA emergency calls.
Our teams continue to operate from both the office and work from home until end of shift on Sunday 27.02.
For Monday 28.02, Allianz Partners has continued to focus on staff safety and we will be working at home for the day for most of our teams, noting from early Sunday morning have seen some colleagues evacuated from their homes and impacted for power.
A delay message has been applied to the phone lines for RSA for awareness of longer wait times to get through to us and will remain in place until Monday am where the situation will be reassessed.
It is expected that service levels are impacted during this time as we continue to see people on the road in their vehicles.
We will continue to focus on managing the staffing for ongoing delivery of services in conjunction with the personal impacts to those who are affected by local flooding, evacuations and high risk areas.
CMCA members can now purchase roadside assistance from Allianz Global Assistance.
Allianz Global Assistance offers reliable and secure roadside assistance 24 hours a day, 365 days a year.
What are the benefits?
- Australia-wide service^ 24 hours a day, 365 days a year
- $180 Annual Membership
Enjoy the RV lifestyle with ease and feel secure knowing you have peace of mind by purchasing a Roadside Assistance membership through Allianz Global Assistance*
^Service area limits, other limitations, exclusions and terms and conditions apply. See the terms and conditions for details.
*Please read the full terms and conditions before purchasing a membership to ensure it suits your requirements.
For further assistance, please call Allianz Global Assistance on 1800 731 912.
“Notice for the purpose of section 47B of Fair Trading Act 1987 (NSW).
The Campervan & Motorhome Club of Australia Limited (the Club) has entered into an agreement with the Company stated in the Schedule (Company) under which the Club receives a financial incentive to ensure that members of the Club who wish to do so, receive and are supplied with services by the Company.
Company: AWP Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance.
Services: roadside assistance services under a Roadside Assistance membership.”